Shipping Policy
At Histolab.AE, we aim to provide a smooth and reliable shopping experience. This policy explains how we handle shipping and delivery of your beauty and skincare products.
1. Delivery Process
We work with trusted courier partners to ensure your orders arrive safely and on time. Each order is handled with care from the moment it’s packed to final delivery.
2. Delivery Locations
We currently ship across the UAE.
- Domestic (UAE): Fast and reliable delivery across all emirates.
3. Delivery Timeframes
- Dubai & Sharjah: 1–3 working days
- Abu Dhabi & North Emirates: 3–5 working days
Delivery times may vary slightly depending on your location and external factors.
4. Delivery Charges
- Within UAE: AED 15 flat fee
- Abu Dhabi & North Emirates: AED 20 flat fee
- Free Delivery: Available on orders above a certain amount (shown at checkout)
5. Address and Contact Information
Please double-check your shipping details at checkout to avoid delays. Make sure to include:
- Full name
- Accurate delivery address
- Active contact number
6. Customs and Import Duties
For international orders (if offered), customs duties, taxes, or import fees may apply. These are the buyer’s responsibility and are not covered by Histolab.AE.
7. Order Tracking
Once your order is shipped, you’ll get an email with tracking details so you can follow the delivery progress in real time.
8. Delivery Issues and Delays
Sometimes unexpected events (like weather or courier issues) may cause delays. If your order is delayed, please reach out to our support team.
9. Lost or Damaged Items
If your package is lost or arrives damaged, let us know within 48 hours. We’ll investigate and help resolve the issue with the courier.
10. Contact Us
If you have any questions about your delivery, feel free to contact us:
Histolab.AE
Dubai, United Arab Emirates
Email: ask@histolab.ae
Website: www.histolab.ae
