Refund Policy of Histolab.AE

 

At Histolab.AE, we are committed to providing a smooth and transparent shopping experience, including clear guidelines on returns and refunds. This policy outlines the terms and procedures for returning products and receiving refunds.

 

1. Return Policy (14 Days)

 

We have a 14-day return policy, which means you have 14 days from the date of receiving your order to request a return.

 

Customers may cancel their order within 24 hours of placing it. Refunds will be processed to the original payment method used at the time of purchase. Please allow up to 45 days for the refund transfer to be completed.

 

2. Conditions for Returns

 

To be eligible for a return, the product must meet the following criteria:

 

 The item must be in its original condition, unused and unworn.

 

 All tags must be attached, and the product must be in its original packaging.

 

 A receipt or proof of purchase must be provided.

 

Returns that do not meet these conditions may be rejected.

 

3. How to Request a Return

 

To initiate a return, please contact us at:

 

 Email: ask@histolab.ae

 

Once your return request is approved, we will provide you with a return shipping label and instructions on how to return the product. Our courier will collect the product from your location.

 

Products returned without prior approval will not be accepted.

 

For any questions regarding the return process, you can contact us at ask@histolab.ae.

 

4. Damages and Issues

 

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so that we can assess the issue and provide a resolution.

 

5. Non-Returnable Items

 

Certain items cannot be returned, including:

 

 Perishable goods (such as food or flowers).

 

 Custom or personalized products.

 

 Personal care products (such as cosmetics and skincare) if opened or used.

 

 Hazardous materials, flammable liquids, or gases.

 

 Gift cards and sale items.

 

If you have questions about a specific product, please contact us before making a purchase.

 

6. Exchange Policy

 

If you wish to exchange a product, you must first return the original product following the return process. Once the return is accepted, you may place a new order for the replacement product.

 

7. European Union 14-Day Cooling-Off Period

 

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

 

 The product must be in its original condition, unused, with tags attached, and in its

 

original packaging.

 

 A receipt or proof of purchase is required.

 

8. Refund Process

 

 Once we receive and inspect the returned item, we will notify you if the refund is

 

approved.

 

 If approved, the refund will be processed to your original payment method within 10

 

business days.

 

 The time required for the refund to reflect in your account may vary depending on your

 

bank or payment provider.

 

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at ask@histolab.ae.

 

9. Contact Information

 

For any questions regarding this Refund Policy, you can reach us at:

 

Histolab.AE Dubai, United Arab Emirates Email: ask@histolab.ae Website: www.histolab.ae

 

We are committed to providing a professional and transparent shopping experience at Histolab.AE